We do not accept returns or exchanges unless the item you purchased is defective. Pre-authorization of returns is required. If you receive a defective item, please contact us at 877-450-1925 with details of the product and the defect. You can send the item you consider defective to the shipping address provided below.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will ship you the replacement product. If for any reason, we are unable to replace the product, we will refund the purchase price using the original method of payment. Please note that refunds do not include any shipping and handling charges shown on the packaging slip or original invoice.
Some items are non-exchangeable. These include Water Filter Cartridges that have been installed and used.
To return the item you purchased, please mail it to:
Hexa Photon Inc. – P.O. Box 4241, Sainte-Beatrix, Quebec CANADA J0K 1Y0
Shipping charges for all returns must be prepaid and insured by you. Collect shipment will be refused. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Your shipping and handling charges for returning the item are not refundable.